Proof, Not Promises.
Every shipment is photographed, video-recorded, and documented before it leaves our facility — oxygen readings, species counts, packing logs, and arrival evidence included. If we say it, you can verify it.
Twelve Standards. Every Single Shipment.
Not marketing claims — an operating checklist. Every order you place is held to all twelve.
Every Shipment Photographed
Photo set of every shipment — fish, bags, boxes, and handover.
Every Shipment Video Recorded
Full video of packing and loading, shared with you before takeoff.
Packing Process Documented
Timestamped packing log: fasting, conditioning, sealing, labeling.
Oxygen Levels Shown
O₂ saturation recorded at packing and logged on your record.
Species Counted
Exact species and per-species counts, verified on camera.
Live Arrival Videos
Unboxing videos from customers at destination — no edits, no retakes.
Customer Testimonials
Named importers and retailers, willing to be contacted.
Veterinary Certificates
Health certificates issued by certified government veterinarians.
Export Permits
CITES permits and export licenses on file and shared per shipment.
Shipping Partners
IATA AVI-certified cargo carriers selected per route.
Written DOA Policy
Replacement and credit terms agreed in writing before you pay.
Case Studies
Full shipment walkthroughs: counts, readings, outcomes.
Every Shipment Has a File
This is the exact record format each buyer receives — photos, video, oxygen readings, and counts. Sample records from our shipment files:
Packing, Logged Minute by Minute
Before your fish are loaded, every step is recorded with a timestamp and supporting evidence. You receive this log before your shipment takes off — the same way every buyer does.
Sample Packing Log
Fish verified fasted (36 hours) to reduce ammonia in transit
Video recorded
Water conditioned and ammonia neutralized per species
Photo + log
Oxygen saturation measured before bagging
Reading logged
Bags sealed, double-bagged, leak-checked
Video recorded
Box temperature 24°C — heat pack added per route forecast
Photo + log
Box sealed and labeled with live-animal handling marks
Photo + log
Handover to cargo agent, document check complete
Video recorded
Why It Matters to You
Documented packing means DOA claims are resolved from evidence, not arguments. Every claim is matched against the packing video and oxygen log for the exact bag in question.
You're never asked to take our word for anything.
Customer Testimonials — With Evidence
Not anonymous reviews. Real customers, real companies, real outcomes.
"We checked the packing video against the species count on the invoice — it matched fish for fish. That level of documentation is why we keep ordering."
Aquatic Imports Ltd
Manchester, United Kingdom
"They sent the oxygen readings and packing log before the plane even left. Our first DOA rate in years was zero."
Pacific Marine Distributors
Sydney, Australia
"We filmed the unboxing like they asked. Everything arrived alive and exactly as documented. Our importer has us locked into a monthly order now."
Tropical Fish Wholesale
Hamburg, Germany
Our DOA Policy — In Writing
Dead-on-arrival terms are agreed with every buyer before payment — not discovered at claim time. Our standard terms:
- •Report DOA within 24 hours of receipt with photos or video of the unboxing
- •Replacement or credit issued for verified losses per our trading agreement
- •Claims verified against your arrival video and our packing record — evidence on both sides
- •Documented packing targets: O₂ above 90% at packing, temperature within species range
- •Our track record: consistent safe-arrival rates above 98%
Why documented packing changes everything
In the ornamental trade, most DOA disputes are unprovable: nobody knows what actually happened between packing and arrival. Our system closes that gap.
Every bag is on camera from the moment it's sealed. Oxygen is measured before loading. The box is handed to the carrier on video. Your arrival footage completes the chain.
When something does go wrong, we know exactly where and why — and so do you.
See It for Yourself
Ask us for the complete documentation file of any past shipment — or request a live video call during your own packing. The evidence is the point.